Privacy Policy

1. Introduction

Synthify.Ai Ltd provides AI receptionist software and automation for businesses. We value your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your data when you use our website or services.

2. Information We Collect

We collect and process:

• Business and contact information (name, phone, email)
• Account and payment details (through Stripe)
• Call or chat interaction data processed by our AI system
• Technical data (IP address, browser type, usage data)

We process data only as necessary to deliver our services. Our AI may temporarily process user data to provide accurate responses, but we do not store personal data long term.

3. How We Use Your Data

We process your data to:

• Deliver and maintain our AI receptionist services
• Process payments through Stripe
• Communicate with you about your account
• Improve service quality and system performance
• Meet legal and regulatory obligations

We do not sell or share personal data with third parties for marketing.

4. Legal Basis for Processing

We process data under the following lawful bases:

• Contract: To provide our services and manage billing
• Legitimate Interest: To improve our systems and maintain security
• Legal Obligation: To comply with UK business and tax law

5. Data Retention

We retain data only as long as necessary for service delivery, billing, and compliance. AI-processed data is deleted automatically after use or anonymised for performance monitoring.

6. Sharing of Data

We share data only with:

• Payment processors (Stripe)
• Service infrastructure providers (such as cloud hosting or CRM tools)

All partners comply with GDPR and have appropriate security safeguards in place.

7. Data Security

We apply strong encryption, access control, and regular security audits to protect your data from loss or unauthorised access.

8. Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]. We respond within 30 days.

9. International Transfers

We store and process data within the UK or trusted regions with equivalent protection. If data is transferred outside the UK, it is protected under standard contractual clauses.

10. Cookies and Analytics

We currently do not use cookies or tracking tools. If we introduce them, this policy will be updated and consent will be obtained.

11. Updates to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: